Returns & Refunds
Free 14-Day Returns
We want you to love your Soul Sparkle piece. If it isn't right, you can return it within 14 days of delivery for a full refund — and we cover the return shipping.
How to start a return
- Email us at info@soulsparklejewelry.com within 14 days of delivery with your order number and the item(s) you'd like to return.
- We'll reply with a prepaid return shipping label and simple packing instructions.
- Pack the piece in its original box and pouch, attach the label, and drop it off with the carrier shown on the label.
Please don't send items back without contacting us first — we can't accept returns that arrive without a label from us.
Eligibility
- Items must be unworn, undamaged, and in their original condition, with all original packaging.
- Proof of purchase (your order number or confirmation email) is required.
- For hygiene reasons, earrings can only be returned if the seal on the packaging is unbroken.
- Engraved, personalized, or final-sale items cannot be returned unless they arrive damaged or defective.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued in full to your original payment method within 5–10 business days.
Exchanges
Need a different size or piece? Start a return as above and place a new order — every piece is made to order, so this is the fastest way to get exactly what you want.
Damaged or defective items
Please inspect your order on arrival. If anything is damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and your order number, and we'll make it right with a replacement or full refund.
Questions?
Reach us any time at info@soulsparklejewelry.com.